About Custom Nest: Custom Nest is an online store based in the United Arab Emirates. It sells personalised gifts, home and kitchen items, electronics, fashion, beauty products, kids’ items, flowers, cakes, perfumes and more. It delivers to the UAE, Saudi Arabia, Kuwait and Qatar. Customers can pay by Cash on Delivery (COD) or online. Delivery takes 2-5 working days, and delivery in the UAE is free on orders over AED 150.
Answers to the questions our customers ask most. Click any question to see the answer. Still need help? Contact us through the Contact Us page — we reply within 24 hours.
How do I place an order?
Browse the shop, add the items you like to your cart, then go to checkout and fill in your delivery details. You can pay by Cash on Delivery or by card at checkout.
What payment methods do you accept?
Cash on Delivery, Visa, Mastercard, American Express, Apple Pay, Tabby and Tamara.
What is Cash on Delivery (COD)?
You pay in cash when your order is delivered to your door — no card needed. Please keep exact change ready.
Where do you deliver?
We deliver across the UAE, Saudi Arabia, Kuwait and Qatar.
How long does delivery take?
Delivery takes 2–5 working days, depending on your location and the item.
What are the delivery charges?
Delivery charges are shown at checkout before you pay. Delivery is free in the UAE on orders over AED 150.
How do I send my photo or name for a personalised gift?
Add your photo or name in the order notes at checkout, or contact us after you order and we will guide you.
Can I add a gift message to my order?
Yes. Write your message in the “Add a gift message or delivery note (optional)” field at checkout and we will include it with your gift.
Can I track my order?
Yes. Once your order ships, we share the tracking details with you. You can also check your order status in My Account.
How do I change or cancel my order?
Contact us as soon as possible through the Contact Us page. If your order has not shipped yet, we will help you change or cancel it.
What is your returns policy?
You can return unused items in their original packaging within 7 days of delivery. Personalised items cannot be returned unless they arrive faulty or damaged.
How do refunds work?
After your return is approved, we send the refund to your original payment method or wallet/bank within 7 days.
Are your products good quality?
Every order is quality-checked before it ships. If anything arrives damaged or faulty, contact us and we will make it right.
Do you take bulk or corporate orders?
Yes. For gifts for teams, events or corporate orders, contact us through the Contact Us page and we will help with your request.
Do I need an account to order?
No, you can order as a guest. Creating an account lets you track orders and check out faster next time.
Who delivers my order?
Our delivery partner delivers your order across the Gulf. If there is any delay, contact us and we will follow up for you.
Still need help? Visit our Contact Us page — we reply within 24 hours.